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IT Desktop Support Engineer

HampshirePermanent
£22,000 - £24,500 per annum
Job Reference: J5635515
Updated On: 04/10/2021
Status: Open to Applications
Hyper Recruitment Solutions
Sectors: IS&T

Skills: IS&T - Change Management, IS&T - Infrastructure, IS&T - Network, IS&T - Support, IS&T - Client Engagement

Job Information

Role Overview

We are currently looking for a IT Desktop Support Engineer to join a leading global company based in the Hampshire area. As the IT Desktop Support Engineer you will be responsible for resolving IT desktop issues via telephone, email and online tickets

Key Duties and Responsibilities

Your duties as the IT Desktop Support Engineer will be varied however the key duties and responsibilities are as follows:

1. A Service Desk Analyst shares responsibility for the successful administration of the Service Desk’s 1st tier operations and ensuring its function meets or exceeds exacting standards for service support as defined by service agreements.

2. You will work in an ITIL environment and will be resolving issues and adding/maintaining accounts for Google and Microsoft products

3. You will need to achieve and exceed Service Desk Service Level Agreements for all IT desktop queries

Role Requirements

To be successful in your application to this exciting opportunity as the IT Desktop Support Engineer we are looking to identify the following on your profile and past history:

1. Relevant degree in Computer Sciences or similar related subject

2. Proven industry experience in an IT Desktop support or IT Help desk role

3. Ideally knowledge of google products and an industry certification such as Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA

Key Words: IT Helpdesk, Desktop support, ITIL, Microsoft, Google, Support,
Eloise Lee
Your Recruitment ConsultantEloise Leeeloise.lee@hyperec.com
DisclaimerHyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for our talent development. We welcome applications for any applicant who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment processionals and scientists. We look forward to helping you with your next career moves.