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Hyper Recruitment Solutions
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IT Service Delivery Manager

YorkshirePermanent
£55,000 - £65,000 per annum
Job Reference: J5634559
Updated On: 06/04/2021
Status: Now Interviewing
Hyper Recruitment Solutions
Sectors: Pharmaceutical, IS&T

Skills: IS&T - Change Management, IS&T - Infrastructure, IS&T - Managment, IS&T - Network, IS&T - Support, IS&T - Client Engagement

Job Information

Role Overview

We are currently looking for a IT Service Delivery Manager to join a leading pharmaceutical company based in the Yorkshire area. As the IT Service Delivery Manager you will be responsible for leading the relationship between IT, the business and 3rd party suppliers

Key Duties and Responsibilities

Your duties as the IT Service Delivery Manager will be varied however the key duties and responsibilities are as follows:

1. As the Service Delivery Manager you will own, build and enhance the IT service relationship with the business

2. You will manage 3rd party IT suppliers ensuring existing and new SLA's are met and exceeded for IT network and infrastructure, IT applications for lab and manufacturing systems

3. Support the Head of IT in delivering an IT strategy that will enable the business to exceed growth targets

4. Ensure correct change management processes are followed for any new IT service introductions, knowledge of ITIL would be useful

Role Requirements

To be successful in your application to this exciting opportunity as the IT Service Delivery Manager we are looking to identify the following on your profile and past history:

1. Previous experience in an IT service management role which included managing 3rd party suppliers

2. Ideally you will have experience in a pharmaceutical company if not FMCG or manufacturing

3. Demonstrable experience of delivering IT change and transformation


Key Words: Service delivery, IT, Management, Change Management
Ben Hughes
Your Recruitment ConsultantBen HughesBen.Hughes@hyperec.com
DisclaimerHyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for our talent development. We welcome applications for any applicant who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment processionals and scientists. We look forward to helping you with your next career moves.