Service Desk Analyst

Role Overview

We are currently looking for a Service Desk Analyst to join a leading environmental company based in the Midlands area. As the Service Desk you will be responsible for resolving IT desktop issues via telephone, email and online tickets

Key Duties and Responsibilities

KEY DUTIES AND RESPONSIBILITIES:

Your duties as the Service Desk Analyst will be varied however the key duties and responsibilities are as follows:

1. A Service Desk Analyst shares responsibility for the successful administration of the Service Desk’s 1st tier operations and ensuring its function meets or exceeds exacting standards for service support as defined by service agreements.

2. You will work in an ITIL environment and will be resolving issues and adding/maintaining accounts for Google and Microsoft products

3. You will need to achieve and exceed Service Desk Service Level Agreements for all IT desktop queries

4. It will help if you have worked in an ITIL environment before and have an IT certification such as Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA

Role Requirements

ROLE REQUIREMENTS:

To be successful in your application to this exciting opportunity as the Service Desk Analyst we are looking to identify the following on your profile and past history:

1. Relevant degree in Computer Sciences or similar related subject

2. Proven industry experience in an IT Desktop support or IT Help desk role

3. Ideally knowledge of google products and an industry certification such as Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA