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Technical Application Scientist - Molecular Biology

Experience Dependent
Job Reference: J5634208
Updated On: 24/05/2021
Status: Open to Applications
Hyper Recruitment Solutions
Sectors: Life Sciences, Bioprocessing, Science

Skills: Biochemistry - Characterisation, Biochemistry - QC / Stability, Life Sciences - Cellular Biology, Life Sciences - Molecular Biology, Life Sciences - Graduate (BSc / MSc), Life Sciences - New PhD, Life Sciences - Bioassay, Life Sciences - Cell Culture, Life Sciences - Genomics, Life Sciences - Structural Biology

Job Information

Role Overview

Are you an experienced Molecular Biologist and looking for a new exciting job opportunity?

We are currently looking for a Technical Application Scientist in molecular biology who speaks fluent Italian and English to join a leading Life Sciences company based in the Paisley area.

As the Technical Application Scientist, you will have a background in molecular biology and excellent customer support skills, as this role will specialise in supporting customers remotely with the company's products (lab consumables and instruments) related to these techniques.

You will provide pre and post sales assistance to customers and potential customers by phone and email (in English and Italian) on technical queries relating to these product lines, relaying customer feedback to the organisation.

Key Duties and Responsibilities

Your duties as the Technical Application Scientist - Molecular Biology will be varied however the key duties and responsibilities are as follows:

1. Provide technical support for the company products and services by answering customer technical enquiries in Italian and English. Inquiries may be received via telephone or email, and occasionally on field visits. Technical support includes troubleshoots and providing advice or solutions to experimental problems.

2. You will be responsible for recording and managing customer complaints on technical and quality issues as well as arranging credits or replacement products as required. You will participate in analysing complaint information to assist in complaint trending and identification or potential quality issues.

3. As the technical application scientist, you will also work with a CRM (Customer Relationship Management) system to build a strong customer database and assist the sales partners by identifying, recording and escalating opportunities to generate revenue.

4. Additionally, you will also participate in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.

Role Requirements

To be successful in your application to this exciting opportunity as the Technical Application Scientist - Molecular Biology we are looking to identify the following on your profile and past history:

1. Relevant MSc in a Life Sciences degree is essential. Post Graduate or PhD level would be desirable but not essential.

2. Hands-on laboratory experience in the field of molecular biology ) is essential as well as being fluent in both written and spoken Italian and English. Prior experience in customer support desirable but not essential; empathy and a desire to help people and solve problems are critical traits.

3. Ability to quickly learn large amounts of new, complex technical information and a goal-orientated mindset with good troubleshooting skills and able to manage multiple competing priorities.
Eve Hegarty
Your Recruitment ConsultantEve
DisclaimerHyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for our talent development. We welcome applications for any applicant who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment processionals and scientists. We look forward to helping you with your next career moves.