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Our client is seeking a dedicated Product Support Lead to join a leading technology company based in the London area. As the IT Platform Manager, you will be responsible for managing and supporting the efficient operation of various IT platforms such as Salesforce and ServiceNow.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as Product Support will be varied; however, the key duties and responsibilities are as follows:
1. Ensure compliance with service level agreements (SLAs) and manage system changes.
2. Provide technical support and engage with both internal and external customers to resolve issues.
3. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services.
4. Implement environmental considerations in product deployment to emphasise sustainability.
ROLE REQUIREMENTS:
To be successful in your application to this exciting role as the IT Platform Manager, we are looking to identify the following on your profile and past history:
1. Relevant degree in Computer Systems or relevant IT experience
2. Proven industry experience in business processes, systems, and data.
3. A working knowledge and practical experience with Salesforce, ServiceNow.
Key Words: IT Platform Manager / Salesforce / ServiceNow / WalkMe / Technical Support / System Changes / SLAs / Cross-functional Teams / Environmental Considerations / Product Deployment / Stakeholder Management
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.
Our client is seeking a dedicated Product Support Lead to join a leading technology company based in the London area. As the IT Platform Manager, you will be responsible for managing and supporting the efficient operation of various IT platforms such as Salesforce and ServiceNow.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as Product Support will be varied; however, the key duties and responsibilities are as follows:
1. Ensure compliance with service level agreements (SLAs) and manage system changes.
2. Provide technical support and engage with both internal and external customers to resolve issues.
3. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services.
4. Implement environmental considerations in product deployment to emphasise sustainability.
ROLE REQUIREMENTS:
To be successful in your application to this exciting role as the IT Platform Manager, we are looking to identify the following on your profile and past history:
1. Relevant degree in Computer Systems or relevant IT experience
2. Proven industry experience in business processes, systems, and data.
3. A working knowledge and practical experience with Salesforce, ServiceNow.
Key Words: IT Platform Manager / Salesforce / ServiceNow / WalkMe / Technical Support / System Changes / SLAs / Cross-functional Teams / Environmental Considerations / Product Deployment / Stakeholder Management
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.
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Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the STEM sectors, combining recruitment expertise with scientific knowledge to help you advance your career.
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